Conflict To Cooperation: Resolving Disputes Between Individuals Or Groups
The purpose of the Conflict to Cooperation (CTC) process is to satisfy all parties to a conflict through dialogue and negotiation. Most conflicts, whether between two or more executives or departments, result from misunderstandings, incomplete communication, flawed assumptions, inaccurate perceptions—or some combination of the above.
In the CTC process we:
- Conduct confidential interviews to explore each party’s perceptions, needs, and desired outcomes.
- Hold one or a series of facilitated joint meetings.
- Help the parties surface their needs, understand one another, and find ways to negotiate differences.
- Develop agreements that each party can agree to.
- Hold follow-up meetings to monitor how well agreements are being kept, and help the parties renegotiate as needed.